Refund & Return Policy

Answer: No worries at all, you can return it within 30 days. Once we process your return, we will give you store credit to order the correct size.

  

Question: What if I receive the wrong item, or it's defective?

Answer: In the unlikely event that one of our "Liftmas Elves" sent you the wrong item, or it is defective in anyway, we will immediately send you the correct item again, and you won't have to go through the trouble of returning it.

 

Question: Are there any items you don't accept returns for?

Answer: We don't accept used/worn items. If your return is dirty, has hairs on it, is ripped or washed, then we won't accept it.

 

Question: Can I cancel/change my order?

Answer: It depends. If your order was just placed, and the printing process has not begun, then the order still has time to be changed or canceled. However, if your order is already being printed, or has already shipped out, then we can't cancel it. However, you can always return it for a refund.

 

Question: Are your returns free?

Answer: Yes! We will pay for the shipping and give you a free return label if you are within the U.S. We don't do free returns for countries outside the U.S. However, international orders can still be returned for a refund or store credit.

 

Question: What if I write the wrong address and the order gets delivered somewhere else?

Answer: If you let us know before it is delivered, we will contact USPS and try to intercept the order before it gets delivered to the wrong address. However, if it is successfully delivered to the address you provided, then we can not refund the order. Otherwise, someone could easily ship orders to their friend's house and say it was the wrong address to get free items.